Gateway connection issues
Verify host/port/token and ensure VPN or LAN connectivity.
BotConnect
Technical Support
Need help? We assist with gateway setup, connectivity, and permissions.
Device pairing
Approve both operator and node roles in Moltbot/Clawbot.
Permissions & capabilities
Camera, mic, location, and notifications must be enabled in iOS Settings.
Technical Guide
Plan A (Token/Port/IP known)
Fill Token/Port/IP in the app, then run the commands below to allow operator and node.
Plan B (Beginner / Linux VPS)
After connecting via SSH, run the same commands to allow operator and node.
clawdbot devices list
clawdbot devices allow <device-id>
clawdbot devices allow <device-id>
Troubleshooting
“Gateway auth token” error
If you see an authentication error while connecting:
1) Open BotConnect Settings
2) Copy your Gateway token
3) Paste it into the “Remote Token” field
4) Try connecting again
Connection drops frequently
Make sure your VPN connection is stable.
Check if the gateway is running: clawdbot gateway status
Restart if needed: clawdbot gateway restart
Camera/Location not working
Ensure BotConnect has the required iOS permissions.
Check that the device has the node role: clawdbot devices list
Node capabilities only work while the app is in the foreground.